FAQ's
Will turning up the heat help dry things out?
We recommend using professional drying equipment such as air movers and dehumidifiers to ensure an efficient drying process.
Will there be any lingering odors after your water restoration service?
After we complete our restoration services, any musty or damp odors should be eliminated. If any odor remains, we offer air scrubbing and deodorization services to ensure your space smells fresh and clean.
Does everything need to be moved out during restoration?
Only the items directly affected by water damage will need to be moved or protected. Our team will assess the situation and inform you of what needs to be relocated for the restoration process.
My ceilings are wet. What needs to be done?
Wet ceilings are a serious concern and must be addressed immediately to prevent further damage. Our technicians will assess the structural integrity of the ceiling, remove moisture, and determine if repairs or replacements are necessary.
Should I open the windows to help the drying process?
Opening windows may not always help, especially if humidity levels are high. Instead, we rely on industrial-grade equipment like dehumidifiers and air movers, which are far more effective at promoting the drying process in a controlled manner.
Can I walk on the area during the drying process?
To avoid further damage and ensure the area dries properly, it’s best to avoid walking on wet or damp surfaces. We will guide you on which areas are safe to access.
Can my carpet be restored, or will it need to be replaced?
Carpets can often be restored if the damage isn’t too severe. Our team will assess the damage to your carpet and determine whether restoration is possible, or if replacement is the better option.
Why did the technician leave wet carpet on my stairs?
We may leave wet carpet in place if we’re in the process of drying or restoring it. In some cases, we might be treating areas that require extra attention. If the carpet is too damaged, we will inform you and discuss next steps.
How will you match my carpet pad?
We carefully assess the condition of your carpet pad and will either restore it or replace it with a matching product. If replacement is necessary, we will select a pad that matches the same quality and type.
What will you do with my area rugs?
Area rugs will be carefully treated. If they have water damage, we will clean, dry, and restore them. If necessary, we will take them off-site for specialized cleaning.
Why are air movers and dehumidifiers used?
Air movers and dehumidifiers speed up the drying process by removing moisture from the air and materials. This prevents mold growth and further water damage, ensuring your property dries as quickly and safely as possible.
Who is responsible for monitoring the drying equipment?
Our technicians monitor the drying equipment throughout the entire process. We adjust settings as needed to ensure that your property dries properly and efficiently.
What about sewage contamination?
If your property has been affected by sewage or contaminated water, it’s crucial to act quickly. Our team follows strict safety protocols to remove contaminants and disinfect affected areas, protecting your health and the integrity of your property.
Who is responsible for paying for the service?
Typically, the property owner or their insurance provider is responsible for covering water restoration costs. We’ll assist you with filing insurance claims, ensuring your service is covered when possible.
How to clean up water damage in a home?
Cleaning up water damage requires quick action. First, stop the source of the water, then remove standing water and dry the affected areas as quickly as possible. However, professional water restoration services are recommended to ensure that all moisture is removed, and the property is properly restored.
What is water damage restoration?
Water damage restoration is the process of cleaning and repairing the damage caused by water intrusion. This includes water extraction, drying, mold prevention, and structural repairs to restore your home to its original condition.
Is it safe to stay in a flooded home?
It’s generally not safe to stay in a flooded home due to potential hazards such as structural instability, contamination, and mold growth. We recommend evacuating the property and begin the cleanup process immediately.
How do you restore water damage?
We restore water damage through a comprehensive process that includes water extraction, drying, dehumidifying, cleaning, disinfecting, and making any necessary repairs. Our team uses specialized equipment and techniques to ensure that your property is fully restored.
How long does it take to dry out water damage?
Drying time depends on the severity of the damage and the materials affected. It typically takes three-five days.
Who to call for water damage?
For water damage restoration, contact our professional team immediately. We provide 24/7 emergency services to help mitigate further damage and restore your home or business as quickly as possible.